Order Forms

For assistance with any of these forms, please call the Customer Service Center at (734) 763-2000

• Faculty/Staff
• Students
• U-M Hospitals and Health Centers
• Order Form Tips

Faculty/Staff

Service	Form	Form Type
		OSC	WEB	XLS	PDF
Telephone	All Telephone Service Requests
Voice Mail	All Voice Mail Service Requests
Exchange	ITCS Exchange SELF Serve Account — Modify Mailbox
	ITCS Exchange FULL Serve Account — Create Mailbox
	ITCS Exchange FULL Serve Account — Modify Mailbox
	Exchange Service Request — Add, Cancel, or Change Multiple Mailboxes
	BlackBerry Enterprise Service
	Exchange Support Request
Connected Backup	Create a New Community for Connected Backup Service
	Connected Backup Service Modification
Data	All Data/ISDN Service Requests
UMmedia	Video Conference Room Request
	Video Conferencing MCU Request
	Video Service Request (for UMTV drops)
	Audio/Video Streaming Request
Billing	ChartField Change Request
	Billing Inquiry Request
Conduit	Plant Operations Conduit Service Request

Students

Service Type	Order Form Name	Form Type
		PDF	WEB
Billing	Student Billing Inquiry
Residence Hall Opt-in Voice Mail	Add/Cancel/Move Voice Mail for U-M Residence Hall Students
Northwood Community Apartments DSL
	DSL Service Request (Second Floor Installs Only)

U-M Hospitals and Health Centers

All telecommunications orders for U-M Hospitals and Health Center locations should be submitted through the AT&T Managed Care Service Group at 1-800-498-4858.

If you are requesting ITCom Services, please use ITCom's Online Service Center.

Order Form Tips

• If the form you are filling out requires an Authorized Signer and/or Chartfields, please have this information completed before submitting your request

• For assistance with any of these forms, please call the Customer Service Center at (734) 763-2000

In order to better serve our customers, ITCom now categorizes telephone, data network, and video orders into one of three different groups or "families," depending on the complexity of the work to be done. For more information, see Service Order Activities—Description of Service Order Types.