| Labor Type |
Standard |
Overtime |
Season Day |
Holiday |
| Wiring—New Construction or Major Renovation (twisted pair cable only) |
$67.00 |
$100.00 |
$100.00 |
$134.00 |
| Wiring—Within Campus Buildings (cable for UMphone, UMnet, or UMTV) |
$81.00 |
$121.00 |
$121.00 |
$162.00 |
| Wiring—Outside Campus Buildings (cable for backbone and infrastructure) |
$88.00 |
$132.00 |
$132.00 |
$176.00 |
| Network, Switch, Video Configuration |
$88.00 |
$132.00 |
$132.00 |
$176.00 |
| Voice Repair |
$88.00 |
$132.00 * |
$132.00 * |
$176.00 * |
| Data Network and Video Repair |
$119.00 |
$178.00 * |
$178.00 * |
$238.00 * |
| Project Management and Training |
$85.00 |
$127.00 |
$127.00 |
$170.00 |
| Engineering and Consulting |
$98.00 |
$147.00 |
$147.00 |
$196.00 |
Labor rates are per person, per hour. There is a 1/2 hour minimum, except as follows:
* Voice Repair, Data Network and Video Repair: 2 hour minimum at non-standard times
Service Agreement holders should refer to their contract as non-standard labor rates may vary.
| Service Request |
Billing Code |
Rate |
| Standard Service Order |
SO-VO-STANDA
SO-DA-STANDA
SO-VI-STANDA |
$50.00 |
| Expedited Service Order |
SO-VO-EXPEDI
SO-DA-EXPEDI
SO-VI-EXPEDI |
$125.00 |
| Changes to orders written but not yet dispatched to the location. Changes may delay previous due dates. |
SO-VO-CHANGE
SO-DA-CHANGE
SO-VI-CHANGE |
$25.00 (minimum) |
| Changes or Cancellations to pending orders (once the technician has been dispatched to the order location). |
SO-VO-CANCEL
SO-DA- CANCEL
SO-VI- CANCEL |
$25.00 (minimum) + charges for all labor and materials used on the order + Standard Service Order Charge |
| Handling Charge for Rebilling Non-ITCom Telephone Services (Billing External Services) |
|
$15.00/service/invoice/month |
